HOW TO ORDER
1. Sign In
For registered shoppers, please use your registered email address so that your order will be automatically recorded in your account. For first-time shoppers, simply fill in your details to register.
2. Select Product
Click any of the collection tabs i.e. SHAWL & SCARF, TEXTILE DESIGN, CREATIVE WORKSHOP on the top section of the website or menu bar. Select the product you are interested in by clicking the photo for a complete description and close-up images.
3. Add to Shopping Cart
Choose your desired size (if any) and quantity, then click ADD TO CART to purchase and view your order by clicking VIEW CART. You can click CONTINUE SHOPPING if you wish to add more items.
4. Review Your Cart
Click on the SHOPPING CART icon on the upper-right section of the website to review your items. Confirm on the size (if any) and the quantity. Click UPDATE CART if you want to make changes on the quantity or click CHECK OUT if you wish to proceed with placing the order.
5. Check Out
Fill in your information i.e. customer information, shipping address and billing address. Then, select your preferred shipping method/courier services. Please note that shipping fees varies from one to another. For intangible product i.e. TEXTILE DESIGNS and/or CREATIVE WORKSHOP, it is free shipping as there will be no physical product to be delivered to the customer.
6. Payment Method
Select the preferred payment method, i.e. physical bank deposit, online payment etc.
7. Review Your Order
Review the list of items that you want to purchase and click PLACE ORDER NOW to submit your order.
8. Finish Shopping
An on-screen receipt with an ORDER ID will appear. You will need the ORDER ID to confirm payment (if you choose "Bank Transfer" payment method) and to check your order status. Make sure you write down your ORDER ID in case you need to refer to it later. We will also send you the payment details to your email address.
MY ORDER ID
ORDER ID is a random reference number you received after making an order.
Be sure to write down this numbers as you need them for payment confirmation and order tracking.
You can modify your account details and review your order history in "My account" section in the right top of our website.
- Successfully placed orders will receive an e-mail confirmation with your order details. If you do not receive an email, please check your spam filter or contact us for confirmation.
- Please log in to your account to view your recent order history, status, and tracking information.
- If you need any assistance with your order, please contact us immediately via email. We will not be able to make changes to your order after your order has shipped.
MODIFY AND CANCEL ORDER
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us. Please be 100% sure that you are confirming the purchase to be fair to all customers. Once payment is received, we cannot cancel your order as it has already been processed.
For tangible product, we are using EasyParcel, an integrated logistics service provider which offer selection of shipping courier services including (but not limited to);
- DHL eCommerce
- CJ Century Logistics
- SKYNET Express (M) Sdn Bhd
- Nationwide Express Courier Services Bread
- POSLAJU NATIONAL COURIER
For intangible products i.e. TEXTILE DESIGNS, we will send a link to download the digital products in ZIP file format to customer’s email upon payment confirmation. For CREATIVE WORKSHOP, customers will be informed on the workshop details i.e. date, time, venue of the workshop, to be attended.
When placing your order on Popsiclearts website, please take into consideration that we operate Monday through Friday for online orders. Therefore, payment confirmation received on weekends and holidays will be checked on the next business day.
Please allow 1 to 2 days after payment confirmation for us to check your payment, perform quality control of your ordered items, and pack your order. We will ship the order within 2 or 3 days. You will be sent a confirmation email once your order has been dispatched with tracking information.
Orders can only be delivered when the full amount of payment is received and confirmed.
PLEASE NOTE: We are unable to ship your order if any problems regarding the payment occurred.
Our delivery timescale for both domestic and international standard orders is shown below:
WEST MALAYSIA. Estimated delivery time: 1-3 working days after shipment.
EAST MALAYSIA. Estimated delivery time: 2-5 working days after shipment.
However, sometimes during busy sale periods, deliveries may take longer. Please note that Saturday and Sunday are not classed as working days.
Shipping fee varies depending on your preferred courier services.
SHIPPING RULES AND RESTRICTIONS
We are not responsible for product risk of loss after the courier has delivered the order to the address.
We do not take responsibility if the courier cannot deliver the product in time due to incomplete address, misspelled address or no recipient at the address.
TRACKING YOUR SHIPMENT
Once your order has been shipped, you will receive an automated e-mail with your tracking information. You can track your parcel here.
Please allow for some time for the status of the shipment to correctly display at the above link.
NEED MORE HELP?
Please feel free to contact us with any questions.
Email: [email protected]